• JDR Branding
• Your Contract with Us
• When placing an Order
• Delivery and Carriage Charges
• Cancellation & Returns
• Faulty Goods / Warranty
1. JDR Branding
VAT number GB 265 8718 61
Registered in England 10661503
JDR Branding Ltd, Dudley Court South, The Waterfront, Level Street, Brierley Hill, West Midlands, DY5 1XN
Tel: 0121 291 6775 / 07376 367892 / 07376 367893
JDR Branding for all your promotional product and service needs.
2. Your Contract with Us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and this email is confirmation that an order has been placed and a contract has been made between us.
2.2 Once we have reviewed your order we may e-mail you again to confirm the details of your order including an order acknowledgement document.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this immediately. We reserve the right to cancel the contract between us under this clause, in which case all money paid will be refunded.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and may not include pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled some items may require assembly by you.
2.5 Whilst we have made every effort to display as accurately as possible the colours of our products that appear on this website we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we always try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
3. Placing an Order
3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2 A summary of your order will be shown to you prior to the order being placed.
3.3 You will be required to provide payment information at the time of ordering which you agree we may use to bill you for the full and total value of your order.
3.4 We use secure payment facilities for online card payments.
3.5 Promotional prices only apply during the period stated.
3.6 The currency of all products on our website is clearly displayed. Value Added Tax is given at the current rate within your basket and this may vary depending on your delivery location and tax status.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
4. Delivery and Carriage Charges
4.1 Printed Goods will normally be dispatched from warehouse within 1 business day when your stock is available. Where items in your order are out of stock, we will endeavour to contact you within 1 business day to advise the expected in stock and despatch dates.
4.2 Delivery times may vary depending on delivery location. As a guideline only, the following delivery timescales are often observed:
• UK Delivery – 1-3 business days • EU Delivery – 3-5 business days
• Rest of World Delivery – 5-10 business days, subject to Customs & Duty Clearance.
4.3 Your order may arrive in more than one delivery, this may happen with multiple product orders.
4.4 Where your delivery is within the EU, there should be no additional costs applied to your order on delivery. Where your delivery is outside the EU, your local Customs may apply Import Duty or other taxes to your shipment before releasing it to you. It is your responsibility to be aware of these costs and arrange payment and clearance directly with the relevant authorities, unless pre-agreed that JDR Branding will arrange a DDP delivery.
4.5 We will deliver the goods to the premises you specify on your order. Somebody must be available to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Most shipments we send are in boxes no heavier than 15kg, but this can vary. In the case of heavy deliveries, you may be required to assist the driver in offloading your order.
4.7 Disposal of packing materials is your responsibility. Please do so responsibly and recycle when possible.
4.8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or to us within a reasonable time.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition, that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you have your initial enquiry and confirm when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not the essence of the contract unless expressly stated otherwise in writing.
5. Cancellation and Returns
5.1 This policy does not apply to orders classified as ‘business to business’ (B2B) transactions as these are exempt from the Distance Selling Regulations. This policy equally doesn’t apply to any items which have been personalized or modified to your specification, such as products printed with custom logos or graphics which are non-standard within our range, as these items are exempt from the right to cancel.
5.2 You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone at any time.
5.3 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
5.4 If you cancel, you must return the unused goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.5 You may properly examine the goods for 14 days; however, returned goods must be in an unused and re-saleable condition.
5.6 If you are unable to return the goods we can arrange to collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we reserve the right to charge you for the reduction in value.
5.7 We will refund all money paid to us by you excluding any postage / carriage costs incurred within 30 days, less any costs due under this contract.
5.8 Business customers, or customers exempt from the distance selling regulations may cancel and return orders only with our agreement. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misleading in description.
6. Faulty Goods / Warranty
6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 Most of our goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility; however, on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we may return them to you, however you will be required to cover our reasonable postage costs.
6.5 It is expected that goods have been used in accordance with manufacturer instructions at all times. No liability can be held for items used in other ways than for their stated purpose.
6.6 If an item is no longer available we may offer an alternative. However, our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance, you will have the option of a refund.
6.7 Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.
7. Liability and Social Media
7.1 The products shown on this website have been designed to comply with all relevant UK and EU legislation. We cannot warrant or represent that they comply with all legal requirements in all regions.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. We therefore recommend that you should not make other plans that rely on these goods until you have received them and inspected them.
7.3 Where the website encourages you to make reasonable and appropriate use of social media, electronic communications, the views and opinions expressed by individuals on those external sites are those of the individuals and do not reflect the views of JDR Branding Ltd
7.4 Should you choose to link to any of our content via a social media platform, electronic communications or other public domain means, you shall fully indemnify us against any loss or damages which may be suffered because of your action.
This disclaimer details our obligations to you regarding our website. Please read this disclaimer in full before you use this website. Using the website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer to this page in the future.